Nepal Rastra Bank (NRB) has asked the banks and financial institutions (BFIs) to run 24-hour helpdesk to take grievances of the card users.
Issuing a public notice on Tuesday, the NRB targeting to promote digital payment systems has directed the BFIs to implement the provision of helpdesk. The payment service providers have also been asked to operate their nodal services for at least 16 hours (from 6 am to 10 pm) every day to instantly address the complaints of their customers.
The central bank has come up with the provision at a time when there are growing complaints from the service seekers concerning the hassles that they face during off hours digital transactions. It has also asked the BFIs and payment service providers to make public the details of the nodal officers designated to take grievances of their customers.
The central bank has also suggested the general public increase use of the cashless transaction system. It has been facilitating the use of QR code, mobile wallet, mobile banking, internet banking and various types of cards for digital transactions.
